Member Experience

Positive member experiences happen when individuals feel their needs, wants, and limitations are factored into how their health plan delivers care. Your members appreciate and expect convenience, simplicity, and quality.

Take diagnostic lab tests. Social and physical determinants of health create barriers to testing and screening. For some, a lab located just minutes from home may not be close enough, while for others the nearest lab may be miles away. For some, there simply may not be enough hours in the day to make and keep an appointment. Imagine how your members would feel if you broke through those barriers by offering easy-to-use, self-collected lab tests designed for use in the comfort and convenience of their own home.

Every day, health plan members just like yours complete our tests at their convenience and then simply mail their specimen back to our lab for processing. Within days, both your member and their physician have actionable data in hand.

Engaging your members where, when, and how they are most comfortable may mean completing testing at home, but it may also mean completing diagnostic screenings as part of an in-home assessment, during a health fair, at community events, or in clinical settings. Regardless of the circumstance, our tests allow you to maximize the value you bring your members in a way that creates positive experiences.

Our customer care team is just a phone call away to answer any questions your members may have. When results are available, we’ll take the time to explain those results and encourage follow-up care when necessary. As one of our health plan clients put it “At the end of the day, we trust you with our members.”

We’re proud of the results we’ve achieved in partnership with our clients. Convenient, simple access to quality health information creates a win for everyone.   Members are happier and healthier.   Your plan gains from their positive feelings with greater engagement and retention. Greater engagement improves the member/physician relationship, which in turn improves outcomes and reduces the size of your high-risk population.

We’re Home Access.  We’re dedicated to empowering and engaging individuals to live healthier and more productive lives.  Let’s test differently.